Return Policy

Eligibility

Most unused products can be returned within 7 days of delivery if they are in original condition, with tags and packaging intact.

• Opened pet food, treats, or supplements usually cannot be returned for hygiene reasons
• Personalised or clearly marked non-returnable items cannot be returned
• Items damaged by misuse or pets after delivery are not eligible

Damaged or wrong items

If your order arrives damaged, incomplete, or not as described, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement, exchange, or refund where appropriate.

How to request a return

To start a return:

• Go to your Orders page or email petsdeals@gmail.com with your order number
• Tell us the item, reason for return, and attach photos if relevant
• Wait for confirmation before sending anything back

Refunds

Approved refunds are processed after we receive and inspect the item. Cash-on-delivery orders may be refunded by bank transfer or store credit. Card or wallet payments are refunded to the original method where possible.

Delivery charges are refunded only if the return is due to our error or a defective product.

Partner shop orders

Some items are fulfilled by partner shops. Return windows and processes may vary slightly; we will confirm the steps when you contact support.

Need help?

Email petsdeals@gmail.com or call 03066115682. We are based in Lahore and aim to respond as quickly as possible.